Delete your CarBNP account

In the app

1. Open the CarBNP app and sign in.
2. Go to Profile, then Privacy & Security.
3. Tap Delete account and confirm.

It happens straight away, and we send you an email to confirm.

Without the app

Email us from the address you signed up with and ask us to delete your account. We reply to confirm, and delete it within 30 days.

Before you delete

• If you have a paid booking still to come, as a driver or as a host, wait until it ends.
• If your wallet holds money you paid in, email us and we send it back to your card first. Reward credit can't be paid out and lapses.

What we delete

• Your name, email, phone number and profile photo
• Your password and your Google or Apple sign-in
• Saved cards and the link to your Stripe customer record
• Your cars and number plates
• Your access to gates and devices, and any shares you gave others
• Your sessions and notification tokens, so every device is signed out

What we keep, and for how long

• Invoices and payment records, for as long as accounting and tax law requires (up to 10 years).
• Past bookings, without your name, so hosts and car parks keep their records.
• Backups and logs that may still contain your data, for up to 1 month.

If you are a host, your spaces come off the map and bookings still waiting for payment are cancelled.