Terms of service

Art. 1. For the purposes of these Terms and Conditions, the following terms shall have the meanings assigned below:

"Platform" means the digital platform CAR BNP, including the website, mobile application, administrative panels, payment, communication, and technical functionalities through which mediation for renting and leasing parking spaces and garages is carried out.

"User" means any person who accesses or uses the Platform, regardless of whether they act as an Owner, Renter, or visitor.

"Owner" or "Partner" means a person who publishes, provides, or authorizes the publication and leasing through the Platform of a parking space, garage, or other parking location over which they have the right of disposal or the right to grant for use.

"Renter" means a person who reserves and/or uses a parking space, garage, or other parking location through the Platform.

"Space" means a parking space, garage, lock-up, zone, or other parking facility published or provided for reservation through the Platform.

"Reservation" means a request, confirmation, and paid right for the temporary use of a specific Space for a defined period and under specific conditions.

"Commission" means the remuneration of CAR BNP for the mediation, technical, advertising, administrative, and payment services provided through the Platform.

"Fees" means all additional prices, costs, deductions, penalty fees, administrative fees, or other payments provided for in the Platform, the Tariff, or the specific conditions of the Reservation.

Art. 2. CAR BNP provides a technological and intermediary environment through which Owners can offer Spaces for temporary use and Renters can search, reserve, and pay for their use.

Art. 3. The Platform acts as an intermediary between the Owner and the Renter. Unless explicitly stated otherwise, CAR BNP is not an owner, lessor, lessee, custodian, guard, parking operator, or party to the actual physical use of the Space.

Art. 4. Contractual relations regarding the temporary use of a specific Space arise directly between the Owner and the Renter under the conditions of the published listing, the confirmed Reservation, and these Terms and Conditions.

Art. 5. CAR BNP may provide additional services, including payment processing, communication between parties, reservation administration, advertising presentation, technical integration, access automation, and assistance with incidents, to the extent such services are available on the Platform.

Art. 6. To use certain functionalities, the User must create a profile and provide the data required by the Platform. The User is responsible for the accuracy, completeness, and up-to-date nature of the provided information.

Art. 7. The User is not entitled to create a profile with false data, use a false identity, grant access to their profile to third parties without authorization, or use the Platform in a manner that compromises security, normal operation, or the rights of other persons.

Art. 8. CAR BNP may require additional verification of identity, ownership rights, right of use, payment instruments, vehicle license plate numbers, or other data when necessary for the security of the Platform, prevention of abuse, or compliance with legal obligations.

Art. 9. The User is obliged to protect their access data and immediately notify CAR BNP in case of suspicion of unauthorized access, abuse, or compromise of the profile.

Art. 10. By listing or providing a Space for listing on the Platform, the Owner states and declares that they have the right to lease, provide for temporary use, or otherwise dispose of the use of the respective Space, and that this does not violate the rights of third parties, internal building rules, contractual restrictions, administrative requirements, or applicable law.

Art. 11. The Owner authorizes CAR BNP to represent the Space on the Platform and to potential Renters, including creating, publishing, editing, advertising, positioning, and promoting listings, photos, descriptions, prices, access conditions, and other information related to the Space.

Art. 12. The Owner grants CAR BNP a non-exclusive, royalty-free, and territorially unlimited right to use the photos, texts, diagrams, instructions, designations, and other information provided by them for the purposes of presentation, advertising, mediation, technical support, and managing Reservations.

Art. 13. The Owner is obliged to provide true, accurate, complete, and updated data about the Space, including location, dimensions, height or access restrictions, operating hours, entry and exit methods, building rules, available devices, risks, prohibitions, and other relevant circumstances.

Art. 14. The Owner is obliged to keep the Space accessible, safe, and fit for use during the periods in which they have declared it available, as well as to promptly update the calendar, prices, restrictions, and instructions.

Art. 15. The Owner bears sole responsibility for all claims, damages, penalties, expenses, and disputes arising from incorrect data, lack of leasing rights, inability to use the Space, violation of third-party rights, or failure to fulfill their obligations under these Terms and Conditions.

Art. 16. CAR BNP may, at its sole discretion, approve, refuse, temporarily suspend, edit, supplement, or remove listings for Spaces when the information is incomplete, inaccurate, misleading, contradicts these Terms and Conditions, or creates a risk for Users or the Platform.

Art. 17. CAR BNP has the right to determine the manner of visualization, arrangement, recommendation, advertising, and promotion of the Spaces within the Platform, including through algorithms, categories, filters, campaigns, notifications, external advertising, and partner channels.

Art. 18. The Owner agrees that CAR BNP may use the data of the Space for marketing, statistical, analytical, and operational purposes, insofar as this is necessary for the functioning, development, and promotion of the Platform.

Art. 19. Listing a Space on the Platform does not guarantee a minimum number of reservations, revenue, visibility, position in search results, or constant availability of the listing.

Art. 20. The Renter can reserve a Space through the Platform for a specific period, price, and conditions visualized before confirming the Reservation.

Art. 21. The Renter has the right to use the Space only for parking an eligible vehicle and only within the timeframe for which they have made and paid for the Reservation.

Art. 22. The Renter is obliged to vacate the Space immediately upon expiration of the paid Reservation period, unless an extension has been requested and confirmed through the Platform prior to that.

Art. 23. The Renter is obliged to comply with all instructions for access, parking, traffic, safety, security, noise, cleanliness, entrances, barriers, gates, keys, codes, devices, and rules of the respective building, garage, parking lot, or zone.

Art. 24. The Renter has no right to transfer the Reservation, access, codes, keys, remote controls, or other means of access to third parties without prior authorization through the Platform.

Art. 25. The Renter is liable for all damages, costs, claims, and penalty fees caused by them, by the vehicle, by their companions, or by persons to whom they have granted access.

Art. 26. The Reservation price, applicable fees, and any additional payments are visualized in the Platform before the Reservation is confirmed, except when the respective payment arises subsequently due to a violation, extension, damage, delay, or other subsequent reason.

Art. 27. Payments are made through the payment methods available on the Platform. CAR BNP may use licensed payment providers and is not responsible for refusal, delay, or technical problems caused by a payment provider, bank, card organization, or third party.

Art. 28. The Owner explicitly authorizes CAR BNP to deduct from the amounts collected through the Platform the Commission, service fees, payment fees, administrative fees, penalty fees, refund amounts, corrections, chargebacks, compensations, and other due amounts in accordance with these Terms and Conditions, the Tariff, and the specific conditions of the Platform.

Art. 29. The amount of the Commission and applicable fees are specified in the Tariff of CAR BNP, available on the Platform, or in an individual agreement with the Owner. In the absence of an explicitly stated value, a Commission of 10% of the Reservation price shall apply.

Art. 30. CAR BNP pays out the accumulated balance to the Owner after deducting due Commissions, fees, corrections, and other deductions within the term and under the conditions specified in the Platform or in an individual agreement. In the absence of an explicit term, payouts are processed within 1 (one) month after the end of the reporting period.

Art. 31. CAR BNP may temporarily withhold a payout to an Owner in case of suspicion of violation, dispute, claim, chargeback, unauthorized listing of a Space, false information, technical problem, or necessity for additional verification.

Art. 32. The conditions for cancellation, modification, extension, and refunds are determined according to the rules visualized on the Platform at the time the Reservation is made.

Art. 33. If the Renter does not use the reserved Space, arrives late for the start of the Reservation, or leaves before the end of the paid period, this does not automatically result in a right to a refund of the paid amount, unless otherwise provided in the specific conditions of the Reservation or the applicable rules of the Platform.

Art. 34. If the Space is unavailable due to a reason for which the Owner is responsible, CAR BNP may, at its discretion and based on available possibilities, assist with an alternative space, refund, partial compensation, or another reasonable measure, without this constituting an assumption of liability for the Owner's conduct.

Art. 35. CAR BNP may cancel or modify a Reservation in the event of a technical error, incorrect price, false information, suspicion of abuse, force majeure, unavailability of the Space, or other objective reason, notifying the affected Users through the Platform or their specified contact details.

Art. 36. CAR BNP may, independently or through partners, offer, deliver, install, integrate, maintain, or connect hardware devices for automating access to Spaces, including barriers, controllers, sensors, cameras, electronic keys, remote controls, smart locks, software modules, and other technical solutions.

Art. 37. The conditions for provisioning, ownership, installation, dismantling, maintenance, warranty, service, costs, and return of hardware devices are governed by a separate agreement, technical specification, or terms published on the Platform.

Art. 38. The Owner is obliged to provide the necessary permissions, access, power supply, internet connectivity, physical conditions, and assistance for the installation and normal functioning of the devices, where applicable.

Art. 39. CAR BNP does not guarantee the uninterrupted and error-free operation of hardware devices, internet connection, power supply, mobile networks, external integrations, or third-party systems.

Art. 40. CAR BNP is not responsible for consequences resulting from improper use, mechanical damage, vandalism, power outages, lack of connectivity, third-party interference, failure to follow instructions, failure of external systems, or other circumstances beyond the reasonable control of CAR BNP.

Art. 41. Users are not allowed to use the Platform or the Spaces for unlawful, hazardous, fraudulent, damaging, misleading, or unauthorized purposes.

Art. 42. The Renter has no right to remain in the Space after the expiration of the Reservation, block access, park outside the designated boundaries, damage property, leave waste, grant access to third parties, obstruct other users, or violate the instructions for use.

Art. 43. The Owner has no right to list a Space for which they do not hold rights of use, enter false data, cancel confirmed reservations without a valid reason, circumvent the Platform for direct payments, or create risks for Renters.

Art. 44. In the event of a violation, CAR BNP may take one or more of the following measures:

Warning;

Temporary or permanent restriction of access to the profile or functionalities;

Cancellation or blocking of a Reservation;

Removal or temporary suspension of a listing;

Charging a penalty fee, liquidated damages, or administrative fee according to the Tariff;

Withholding or offsetting amounts;

Notifying affected parties, competent authorities, payment providers, or other authorized persons when necessary.

Art. 45. The amounts of penalty fees and liquidated damages are determined in the Tariff or in the specific conditions of the Reservation. In the absence of an explicitly stated amount, a penalty fee determined by CAR BNP may apply, insofar as it is permissible under applicable law and proportionate to the violation.

Art. 46. The charging of a penalty fee does not limit the right of the affected party to claim compensation for actual damages incurred, where such have occurred.

Art. 47. Every User bears responsibility for their own actions and omissions when using the Platform, the Spaces, the means of access, and communication with other Users.

Art. 48. CAR BNP is not liable for damages to vehicles, belongings, buildings, garages, barriers, gates, devices, or other property occurring during, before, or after a Reservation, unless liability cannot be excluded under the mandatory rules of applicable law.

Art. 49. CAR BNP is not liable for disputes between the Owner and the Renter, including regarding access, quality, safety, damages, delay, improper parking, blocking, refusal to vacate, false data, third-party claims, or other factual relations between them.

Art. 50. CAR BNP does not guarantee that every Space will be constantly accessible, vacant, secured, covered, illuminated, under video surveillance, technically equipped, or suitable for a specific vehicle, unless this is explicitly stated in the respective listing and is under the control of CAR BNP.

Art. 51. CAR BNP is not liable for indirect damages, lost profits, loss of data, loss of parking opportunity, delays, penalties imposed by third parties, or other consequential damages, unless such limitation is impermissible by law.

Art. 52. Nothing in these Terms and Conditions excludes or limits liability that cannot be excluded or limited under applicable law.

Art. 53. In the event of an incident, damage, dispute, improper use, blocked access, overstaying after the Reservation period, or any other violation, the User must notify CAR BNP as soon as possible through the available contact channels and provide the relevant data, evidence, and description of the case.

Art. 54. CAR BNP may, without being obliged to resolve the dispute on behalf of the parties, assist by providing available information, including Reservation details, access times, communication through the Platform, technical logs, photos, license plates, payment info, or other data, insofar as this is permissible under applicable law and personal data protection rules.

Art. 55. CAR BNP may request from Users additional explanations, evidence, photos, documents, or other information necessary to assess a violation, assist with a dispute, charge a fee, or restrict access.

Art. 56. CAR BNP may provide information to competent state authorities, courts, insurers, payment providers, or other authorized persons when necessary to protect rights, identify a liable party, prevent abuse, or fulfill a legal obligation.

Art. 57. CAR BNP processes personal data of Users for the purposes of registration, identification, service delivery, payment processing, reservation administration, communication, security, prevention of abuse, compliance with legal obligations, and protection of rights.

Art. 58. Detailed information regarding the categories of personal data, legal grounds for processing, retention periods, rights of data subjects, and data recipients is contained in the Privacy Policy of CAR BNP, available at: carbnp.com/privacy-policy

Art. 59. The User agrees to receive operational messages, notifications, confirmations, invoices, receipts, warnings, reservation changes, and other communications through the Platform, email, SMS, push notifications, or any other provided contact channel.

Art. 60. Messages sent through the Platform or to the contact details last provided by the User are deemed received, unless the User proves that due to reasons beyond their control they were unable to receive them.

Art. 61. All rights over the Platform, including software, design, database, interface, commercial designations, logos, texts, functionalities, algorithms, structure, images, and other content created by or for CAR BNP, belong to CAR BNP or its respective right holders.

Art. 62. Users have no right to copy, reproduce, modify, distribute, decompile, extract data, automatedly scrape, sell, lease, sublicense, or use the Platform or its elements outside of what is permitted by these Terms and Conditions.

Art. 63. By providing content to the Platform, the User declares that they hold the necessary rights over it and that the content does not violate the rights of third parties, legal prohibitions, public morals, or these Terms and Conditions.

Art. 64. CAR BNP may remove, edit, restrict, or refuse the publication of content that it considers false, incomplete, misleading, unlawful, inappropriate, infringing on rights, or incompatible with the purposes of the Platform.

Art. 65. CAR BNP may temporarily or permanently restrict, suspend, or terminate a User's access to the Platform, profile, listing, functionality, Reservation, payment capability, or technical integration in case of violation of these Terms and Conditions, suspicion of abuse, security risk, unpaid amounts, false data, dispute, legal requirement, or other valid circumstance.

Art. 66. Restriction or termination may be carried out without prior notice when necessary to prevent damages, protect other Users, protect the Platform, comply with a legal obligation, or preserve evidence.

Art. 67. Termination of access does not relieve the User from obligations that arose prior to termination, including obligations for payment, compensation, return of devices, compliance with confidentiality, assistance in disputes, and settlement of outstanding Reservations.

Art. 68. The User may request the closure of their profile through the functionality on the Platform or via a written request to CAR BNP, unless there are outstanding reservations, due amounts, active disputes, a legal obligation to retain data, or another valid reason for temporary postponement.

Art. 69. CAR BNP may amend and supplement these Terms and Conditions, the Tariff, functionalities, and rules for using the Platform when necessary due to service development, technical modifications, changes in the business model, partner requirements, legal amendments, security measures, or other objective reasons.

Art. 70. Amendments are published on the Platform and/or communicated to Users through an appropriate channel. When the change is substantial, CAR BNP will make reasonable efforts to notify registered Users in advance.

Art. 71. Continued use of the Platform after amendments come into effect shall be considered acceptance of the modified Terms and Conditions, unless applicable law requires explicit consent.

Art. 72. For already confirmed Reservations, the conditions in force at the time of their confirmation shall apply, unless the change is required by law, due to security, technical impossibility, or is more favorable to the affected User.

Art. 73. Bulgarian law shall apply to these Terms and Conditions and the relations between CAR BNP and the Users, insofar as mandatory protection granted by the imperative rules of another jurisdiction is not applicable.

Art. 74. Users and CAR BNP shall make reasonable efforts to resolve any arising disputes amicably, including through communication via the Platform and by providing the necessary data and evidence.

Art. 75. When a dispute cannot be settled amicably, it shall be referred for resolution to the competent Bulgarian court, unless mandatory rules provide for another competent authority or court.

Art. 76. For questions, notifications, complaints, claims, and requests, Users may contact CAR BNP through the following contact options:

Company: "Car BNP" OOD

UIC: 208411742

Address: Sofia, 88 Stara Planina Str.

Email: contact@carbnp.com

Phone: +359 877 122 298

Website: carbnp.com

Art. 77. These Terms and Conditions shall enter into force on June 11, 2026.