How can we help?

Open Find parking and type where you’re going. A filled green marker has at least one bay free right now. A hollow grey one is taken, and the list tells you when it frees up. If you need something specific, filter by covered, EV charging, CCTV, lighting, security guard or disabled spaces.

Open the space, pick Hourly, Per day or Monthly, set your time and press Continue. You can pay as a guest with your email, or sign in. Before you pay you see the full price, including the small service fee for card processing, and the bay is held for you while you pay.

Check your booking page. It tells you how to get into that space, the same way the space page did. If the space has automated access, press Open gate on the booking page or in the app while your booking is running. If it uses an access code, the code is on the booking page. Some spaces have a security guard who checks your booking, and some are open access, so you just drive in.

Open your booking and choose Report a problem. Then choose what you’d like: move to another bay, wait while the host clears it (we add the lost time back to your booking), or get a refund. The host has 10 minutes to answer. If they confirm the problem, you get a full refund to your wallet or card. If they don’t answer, small bookings are refunded automatically and our support team checks the rest. For a monthly booking, support sorts it out with you.

CarBNP doesn’t insure vehicles. Third-party liability insurance only covers damage you cause to others, so damage to your own car or its theft is covered only if you have comprehensive cover (Kasko). Each space lists its features, such as CCTV, lighting or a security guard, so you can pick one you’re comfortable leaving your car in.

By card, Apple Pay or Google Pay. Stripe processes the payment, so your card details never reach CarBNP. A small service fee covers card processing, and you see it before you pay.

Yes, but whether you get money back depends on the booking. A monthly booking can be cancelled any time, and it runs to the end of the month you’ve paid for. Hourly and daily bookings are paid up front and aren’t refunded if you cancel, as the Terms of service explain.

You pay for the first month when you book. After that, your saved card is charged 3 days before each new month starts. If a payment doesn’t go through, we try again 1 day before and on the day itself.

Sign in, open Hosting and choose Add listing. It takes about five minutes. You add photos, the address, your bays, the schedule, how drivers get in, prices and features. We review listings before they go live.

No. Listing is free and there’s no membership fee. When someone books your space, CarBNP keeps 10% of the booking and the rest is paid to your bank.

You do. You set the hourly, daily and monthly prices, the weekly schedule and any dates you want to block. You can change any of them in Hosting.

Finish payout setup, and your earnings go to your bank account through Stripe. CarBNP keeps 10% of each booking; the rest is yours. Every booking and payout is listed in the host dashboard. Partners who run larger car parks are paid on their contract terms.

You get a notification and have 10 minutes to answer. You can confirm the problem, clear the bay so the driver can park, or dispute the report. If you confirm, the driver gets a full refund. If you don’t answer, small bookings are refunded automatically and our support team checks the rest.

Yes. CarBNP connects to the smart or ANPR barrier you already have, or fits its own controller to a basic barrier, so drivers with a paid booking get in without a cashier. See how it works for car parks.

No. Book as a guest with your email; we send you a 6-digit code to confirm it’s yours. With an account you can see all your bookings in one place, save a card and list a space.