CarBNP user guide: booking, getting in and hosting
How to book a space, get in, and list your own, in the CarBNP app and on this website.
Before you start
Get CarBNP from the App Store or Google Play. The app needs:
- Internet
- For the map, bookings, payments and photo uploads
- Location
- To show spaces near you. You can also search by address.
Signing in
Sign in with Apple (on iPhone), with Google, or with your email. If you do not have an account yet, the same buttons create one. On this website you can also book once as a guest, with only your email.
Booking a space
- Find a space on the mapA filled green marker has a free bay now. A hollow grey one is taken; the list tells you when it frees up. Several bays at one address share one marker with a number.
- Open the spaceSee its photos, features, schedule, prices and how you get in.
- Choose Hourly, Per day or MonthlySet the date and time. Per-day and monthly bookings start tomorrow at the earliest. The full price is shown before you pay. It includes a small service fee that covers card processing: on a €3 booking the fee is €0.32, so you pay €3.32.
- PayPay by card, Apple Pay or Google Pay while the bay is held for you. No account? Book as a guest with your email and the 6-digit code we send to it. You get a confirmation email with directions, and the booking appears under Bookings.
Getting in
Your booking says how to get in. It is one of these:
- Automated accessPress Open in the app, or Open gate on your booking page, during your booking.
- Access code or keyThe code is shown on your booking once it starts.
- Security guardShow your booking to the guard when you arrive.
- Open accessDrive in and park in your bay.
Bay taken or the gate will not open? See If you can't park.
If you can't park
Bay taken, gate won't open or bay blocked? Open your booking and choose Report a problem. Then choose what helps you most:
- Move to another bayPark in another free bay instead.
- Wait while the host clears itThe time you lose is added back to your booking.
- Get a refundIf the host confirms the problem, you get a full refund to your Wallet or card.
The host has 10 minutes to answer. If they don't, small bookings are refunded automatically and our support team checks the rest. Monthly bookings are settled by support.
Cancelling is different: hourly and daily bookings are not refunded if you cancel. A monthly booking can be cancelled at any time and runs to the end of the month you paid for.
Payment methods
You can pay by card, Apple Pay or Google Pay. Payments go through Stripe, so your card details never reach CarBNP. In the app, open Me › Account › Payment methods to see saved cards and add new ones. Your Wallet balance, for example from a refund, can also pay for bookings.
Listing a space
Open Hosting and choose Add listing. There are eight short steps, and you can save a draft at any point.
- 1 · Photos1 to 5 photos, up to 5 MB each. The first is the cover.
- 2 · AddressStreet, city and postcode. Check the pin on the map.
- 3 · Bays and sizeA name, how many bays, and the width, length and height of each.
- 4 · AvailabilityAlways, or a weekly schedule and dates. Block single days.
- 5 · AccessOpen, code or key, security guard, automated, or other.
- 6 · DirectionsWhere the bay is, how to get in and how to leave.
- 7 · PricingPrices per hour, day, week and month.
- 8 · FeaturesDisabled access, EV charging, guard, CCTV, lighting, covered.
Earnings and payouts
The host dashboard shows your bookings by day, what you earned and every payout. You keep 90% of the price you set; the other 10% is the CarBNP commission. Before your first payout, finish payout setup with Stripe and add your bank account. Until then your earnings stay safely on the platform.